Personal data, or personal information, means any information about an individual from which that person can be identified. Personal data does not include data where the identity has been removed (known as 'anonymous data').
We may collect, use, store and transfer the following data about you:
Information you give us
This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you apply for our services, subscribe to our services or publications, request marketing to be sent to you, enter a competition, promotion or survey, when you report a problem with our site, and when you give us feedback. The information you give us may include your name, address, e-mail address and phone number (including landline and/or mobile numbers).
Information we collect about you.
With regard to each of your visits to our site we may automatically collect the following information:
Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), pages you viewed or searched for, response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources
We may receive personal data about you from various third parties including, for example, marketing companies or other business partners, sub-contractors in technical services, advertising networks, analytics providers and search information providers.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law and you fail to provide that data requested, we may not be able to answer your requests on our website or via email but we will notify you if this is the case.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal information:
Generally we do not rely on consent as a legal basis for processing your personal information. We will never be sending third party direct marketing communications to you via email.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.